"Open up and say AAaaaAhhHhh!!!~!~"

Read this on the Star website today. They actually thought this shit is gonna work, yah maybe for the first month but not on long run.

Spot checks for better counter services

PUTRAJAYA: Government department bosses will make surprise checks to gauge for themselves the efficiency and service provided by counter staff.

Chief Secretary to the Government Tan Sri Mohd Sidek Hassan said that after their unannounced visits, the bosses would make recommendations on what could be done to further improve counter services.

Mohd Sidek said counter staff were required to not only provide fast service, but to do so with a smile too.

He also wants:

DEPARTMENTS to compete and challenge themselves to upgrade their services;

*Yah my balls! compete who go back earlier got la*

TELEPHONE calls to be answered at least by the third ring;

*lol, i called government department so many fuxing times and normally they will only pick up after the 300th ring*

DEPARTMENTS to revisit their respective Client Charters and implement them, and:

*revisit or snaking? ( curi ular )*

MINISTRIES, government departments and agencies to make payments to vendors supplying goods and services within 14 days.

*ohhh bribing u mean?*

Practices for Best Counter Service

Dos

Always prioritise customers.

*I am already laughing like mad here*

To serve with honour, competence and warmth.

*zzzzzzzzzzzzzzzzzzzzzzzzzz*

To always smile and demonstrate good manners.

*HAhahahHAHAHAhahahahahAHAHAH*

To serve with speed and efficiency.

*speed as in queing up for 3 hours? man, that was speedy*

To be always dressed in a neat and clean manner.

*yah use expired cologne*

To maintain a straight body posture

*ill pay 50 bucks for that*

To ensure the cleanliness around.

*ok this is possible*

To look customers in the eye when speaking.

*knn wan eat me ah*

To ensure safety of all documents handed.

*no photocopy?*

To watch one’s temperament in the event of a difficult customer.

*yah like me*

Don'ts

No eating, drinking and smoking at the counter.

*and no kepoh-ing*

Not to be engage in small chatter, reading magazines or other idle practices.

*IMPOSSIBLE !!!!!!*

No leaving the counter without a replacement.

*i bet another 100 bucks on this*

No answering of handphones or replying SMSes when dealing with a customer.

*this is QUITE possible la*

No scolding or raising one’s voice to a customer.

*ill fish slap them if they raise their voice on me*

To not assume one’s duty as a burden.

*every damm duty is a burden*